SAP Business One Support
Sometimes getting support in a timely fashion can be difficult. After your implementation, your reseller may be out conquering the next big sale or they may not have the SAP Business One expertise that you require. You need answers and you need them now. Now L&D Affiliates, Ltd offers two separate approaches; support through professional services or pre-paid support blocks.
With Professional Services, we are there when you need us. Professional Services is an annual supplement to the maintenance agreement; it provides basic coverage for most installations and covers what your maintenance agreement does not.
With support blocks, you purchase only the time you need and use it as you want, when you want.
SAP Business One Professional Services
Annual - $1,200 Per User
- Patch Upgrade And Testing
- Version Upgrade And Testing
- Basic Report Writing
- Problem Troubleshooting
- Product Answers
- 24/7 On-call support
- 4 Hour response time
Semi-Annual - $650 Per User
- Patch Upgrade And Testing
- Version Upgrade And Testing
- Basic Report Writing
- Problem Troubleshooting
- Product Answers
- 24/7 On-call support
- 4 Hour response time
SAP Business One Support
Tier 1 - $12,500
- 100 hours of project support time that you can utilize any way that you choose.
- 24/7 On-call support
- 4 Hour response time
Tier 2 - $7,500
- 50 Hours of project support time that you can utilize any way that you choose.
- On-call support 8 a.m. - 5 p.m. (PST) Monday - Friday
- 8 Hour response time
Tier 3 - $4,375
- 25 Hours of project support time that you can utilize any way that you choose.
- On-call support 8 a.m. - 5 p.m. (PST) Monday - Friday
- 8 Hour response time
Pricing:
Our pricing structure for support is based on time and materials and is as follows:
- Hourly Rate: Dependent on Tier choice
- Expenses: Actual Expenses + $75 Per Diem
- All Support Services are pre-paid
To inquire about this service please contact us at: (949)705-6897
